RETURNS

OUR TIP

TO MAKE THE RIGHT DECISION WHEN IT COMES TO SIZE, PLEASE TAKE A LOOK AT OUR SIZE GUIDE OR FEEL WELCOME TO MESSAGE US AT ANY TIME FOR FURTHER HELP.

  

HOW TO RETURN?

IF YOU WOULD LIKE TO REFUND/EXCHANGE AN ITEM/S, PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER. 

 

TO HELP YOU HAVE THE SMOOTHEST RETURNS PROCESS, PLEASE MAKE SURE YOU RETURN YOUR ITEM/S BACK TO US WITH YOUR ORDER NUMBER INCLUDED IN THE PARCEL. FOR A SPEEDY REFUND, SEND YOUR RETURNED ITEM/S 1ST CLASS AND WE RECOMMEND KEEPING A PROOF OF POSTAGE INCASE YOUR RETURN GETS LOST IN THE POST.

 

REFUNDS / EXCHANGES

ONCE YOUR RETURNED GOODS HAVE BEEN CHECKED AND INSPECTED IN OUR WAREHOUSE, YOU'LL RECEIVE A FULL REFUND. REFUNDS WILL BE PAID BACK TO THE CARD OR PAYPAL ACCOUNT THAT WAS USED TO PLACE THE ORDER WITH US.

ONCE YOUR EXCHANGED GOODS HAVE BEEN CHECKED AND INSPECTED IN OUR WAREHOUSE, WE'LL THEN SHIP YOUR REQUESTED SIZE/COLOUR THE SAME DAY.

 

RETURNS POLICY

ANY ITEMS ON THE VILLAINS & VENGEANCE STORE ARE WELCOME TO BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. PLEASE CONTACT US FOR A RETURNS ADDRESS. THE FOLLOWING ITEMS MAY NOT BE RETURNED:

GIFT CARDS

 

RETURNED GOODS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE SENT. ANY GOODS THAT ARE RETURNED AND ARE NOT IN THE SAME CONDITION AS THEY WERE SENT WILL NOT BE REFUNDED AND THE ITEM/S WILL BE SENT BACK TO YOU. 

 

ASOS MARKETPLACE ORDERS

WE AGREE TO ABIDE BY ASOS MARKETPLACE RETURNS POLICY FOR ALL ORDERS PLACED ON ASOS MARKETPLACE.

IF YOU PURCHASED A PRODUCT THROUGH ASOS MARKETPLACE, PLEASE CONTACT US, REQUEST A REFUND/EXCHANGE THROUGH THEIR WEBSITE AND OUR TEAM WILL BE HAPPY TO ASSIST.